Privacy Policy

1. Introduction

Welcome to JIG Team CRM ("JIG Team," "we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our customer relationship management platform and related services (the "Services").

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us:

• Account Information: Name, email address, password, company name, job title, phone number
• Profile Information: Profile photo, timezone, language preferences
• Billing Information: Payment card details (processed securely through Stripe), billing address
• Customer Data: Contact information, company data, deals, activities, and other CRM data you input into the Services
• Communications: Messages you send to our support team, feedback, survey responses

2.2 Information We Collect Automatically

When you use our Services, we automatically collect:

• Usage Data: Features used, actions taken, time spent, click patterns
• Device Information: Browser type, operating system, device identifiers
• Log Data: IP address, access times, pages viewed, referring URLs
• Cookies and Tracking: See our Cookie Policy for details

3. How We Use Your Information

We use the information we collect to:

3.1 Provide and Improve Services

• Operate, maintain, and improve the Services
• Process transactions and send related information
• Provide customer support and respond to inquiries
• Develop new features and functionality
• Monitor and analyze usage patterns and trends

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share data with trusted service providers who perform services on our behalf:

• Cloud Hosting: AWS for infrastructure
• Payment Processing: Stripe for payment transactions
• Email Delivery: AWS SES and SendGrid for transactional emails

5. Your Privacy Rights

5.1 Access and Portability

You can access and export your data at any time through your account settings.

5.2 Deletion

You can request deletion of your account and all associated data by contacting support@jig.team.

5.3 California Privacy Rights (CCPA)

California residents have additional rights including the right to know what personal information we collect, delete personal information, and opt-out of the sale of personal information (we don't sell data).

5.4 European Privacy Rights (GDPR)

European users have rights under GDPR including access, rectification, erasure, restriction of processing, data portability, and objection to processing.

6. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@jig.team
• Mail: JIG, LLC - Privacy Team